Shipping & Delivery Information

*Orders that have been confirmed will be dispatched within 24 to 48 working hours. They will be delivered to you within 4-5 working days of being dispatched.
*Orders placed after 2 pm will be shipped the next business day.
*Orders received on Sunday or during holidays are dispatched the following Monday or the next working day. During busy times, such as holiday periods, there can be processing and shipping delays.
*The estimated delivery time may vary depending on the customer’s geographical location, shipping destination, product availability, and the delivery time and location of the courier partner. Orders under Rs. 499 are subject to Rs. 50 delivery fee.
*Delivery times are estimated and begin from the date of shipment, not the date of order.
*We don’t ship orders on Sundays.
*If the products have been dispatched, then we would not be able to cancel the order. However, based on the Refund Policy, returns would be considered.
*If a dispatched order is cancelled, Rs 50 will be charged as a cancellation charge.
*If your order contains one or more defective goods, please file a single complaint since the return/replacement will be handled only once.
*Customers should avoid accepting altered or damaged packages.
*Domestic customers are responsible for any Duty charged by your state government. We are unable to predict which shipments will be assessed these fees or the amount of the fee that may be charged. In cases of refusal, either the cost of the goods or return service costs will be assessed.

Tracking
An WhatsApp message containing your package tracking information will be sent after shipment. You can also sign in with your details and track the status with your AWB number. You can reach out to us on our email ID: @holanutriment.care@gmail.com or reach out on WhatsApp at +91 6291265813 if you have any queries.

Cancellation of Order by User
After placing an order, a customer can only cancel the order if the order state is showing as “pending” under Order History. Cancellations have to be made within (maximum) 4 Hours of placing an order. For cancelling your order, you can either message us on WhatsApp or mail us at holanutriment.care@gmail.com. If the products have been dispatched, then we would not be able to cancel the order. However, based on the Refund policy, returns would be considered.

General Scenario
In case we receive a cancellation email and till the time the order has already been “processed” by us, the order cannot be cancelled. Holanutriment.com has the complete right to decide whether an order should be cancelled or not. Also, the customer agrees not to dispute the decision made by Holanutriment.com and accept Holanutriment.com’s decision regarding the cancellation.

In the case of Perishable Goods
In case a customer wants to cancel the order for perishable products, the cost of the products will have to be borne by them.

In the case of Gift Certificates:
The gift Certificates will not be cancelled, the user can demand an extension of the expiry date within 5 days of purchase.

Cancellation of Order by Holanutriment.com :
Holanutriment.in reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment has been received. The 100% payment shall be refunded and the User shall be informed of the same.

If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by Holanutriment.com for re-delivery shall be claimed from the User.