Returns & Refunds

Our Refund Policy :
Refunds are made within 3 to 5 business days of the order being canceled by Hola Nutriment. Prepaid orders paid for with a credit card, debit card, or net banking will have the amount returned to the account from which it was paid. In the event of a Cash-on-Delivery order, a refund cheque will be paid to your bank account in the name of the “Billing Name” entered when placing the order, or an NEFT transfer will be tried. Please keep in mind that Cash-on-Delivery and Shipping Charges (if applicable) are non-refundable

-For orders placed through other e-commerce sites, the refund will be processed by the respective e-commerce website and not by Hola Nutriment. However, we can replace the items in case there are any issues.

Replacement / Return Policy by Holanutriment.com:
In 7 working days except the following:
*Products perishable in nature.
*Gift Certificates.
*Items that have been used or opened.
*An item not returned in the condition it was received.
*Any item received by us in a damaged condition.
*Items sourced or delivered outside India
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:

the item may be damaged during transit
or there might be a manufacturing defect
or that the wrong item is delivered to you
In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement/return of the item is made within the stipulated time frame as given below. No returns or replacements will be allowed after the order is processed, except for the reasons given above.

To get a replacement, email us your Order Number and the Reason for returning it. Only after receiving our confirmation for the return, you are requested to send the item back to us. We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return/replacement without our confirmation.

In case of damages, a picture and unboxing video of the products is essential for return procedures.

Our Return Policy:
The replacement request must be made within 3 days of purchase and must not be part of the above list
There are no extra shipping charges for the delivery of replacement items for the reasons mentioned above.
Our logistics partners will attempt delivery of the items Twice. In case the delivery is not executed during all three attempts, due to the recipient not being available / premises locked, etc., the customer will be refunded the order amount after deducting the shipping charges. (The customer will pay shipping charges)
In case of cancellation by the customer after shipping/delivery of order the customer shall be charged for shipping.
In the case of perishable items or custom-made non-perishable items, neither Holanutriment.in nor our enabling partners will be able to accept any returns or replacements of such items.
Cases of goods unavailability or service problem:
If the item sent for replacement is not available, we will try to give you the best possible alternatives, but in the end choice of customer will be final
If the order is confirmed by us and the order is not able to ship the product on time, then we give refunds to the customer if the customer demands
A 100% refund will be given if the product is not available or the vendor is not able to ship the products
For couriered products, If the delivery address is outside the service area, then only a 100% refund will be given
Shipping Returned Merchandise:
In most cases, we book the return pickup with our Courier partners. However, in cases where we do not book the return pickup for you, we recommend shipping returned merchandise via courier or insured parcel post for tracking purposes. Holanutriment.com does not take any responsibility for reimbursement or compensation in the event that any returned packages are lost, stolen, or mishandled. We do not refund shipping or insurance costs.

Items Damaged in Shipping & Quality Issue:
Products received in a damaged condition or products with quality issues can be returned if informed within 24 hours of receipt of the products. Kindly note that we would require the below to approve refunds/returns:

Front & Back Image of the Product
Unboxing Video
Invoice / Order Id
Food items once opened, would not be taken back.

Contact Details
Company Name: HOLA NUTRIMENT

Email: holanutriment.care@gmail.com

Phone: +91 6291265813

Address: Garalgacha Bazar, gangulipara, ps chanditala, hoogly-712708.